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NSJ Wholesale

Privacy Policy – NSJ Wholesale

NSJ Wholesale is committed to protecting your personal information and complying with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, contact us, or use our wholesale services.

Information We Collect
1.1 Information You Voluntarily Provide

When you contact us, complete a form, download a catalogue, or request support, you may provide:
  • Full name
  • Email address
  • Phone number
  • Company name
  • Delivery or billing details
  • Product enquiries or order information (including specifications and quantities)

1.2 Automatically Collected Information
When you browse our website, we may collect:
  • Device information (browser type, IP address, operating system)
  • Usage data (pages viewed, time spent, referral source)
  • Cookies and similar tracking technologies (see Section 6)
This information helps us enhance the functionality, security, and performance of our website, as well as better understand visitor behaviour.

2. How We Use Your Information (Legal Basis)

We process your personal information based on lawful grounds as outlined in POPIA:
  • Fulfilling a contract: Processing and delivering orders, providing quotations, and offering customer support.
  • Legitimate interest: Improving our website, conducting business analyses, maintaining internal records, and preventing fraud.
  • Consent: Sending promotional materials or product catalogues when you have opted in.
  • Legal obligation: Complying with regulatory, tax, and legal requirements (e.g., SARS obligations).

We do not sell your personal information to third parties.

3. Sharing of Information
We only share personal information when necessary to provide our services or comply with legal requirements:

  • Authorised employees who need the information to perform their duties (sales, logistics, or accounts teams).
  • Service providers assisting with website hosting, analytics, email services, or delivery logistics.
  • Regulatory authorities (e.g., Information Regulator, SARS) where legally required.

All third-party service providers are bound by confidentiality and POPIA-compliant data processing obligations.

4. Data Security
We implement reasonable physical, technical, and organisational measures to protect personal information against:
  • Unauthorised access or modification
  • Loss, theft, or misuse
  • Disclosure or destruction

While no system is entirely secure, we follow best practices and regularly review security measures.

5. Your Rights Under POPIA

As a data subject, you have the right to:
  • Access records of personal information we hold about you, including its source where applicable.
  • Request corrections or updates if the information is incomplete, inaccurate, or misleading.
  • Request deletion of your personal information where legally applicable.
  • Object to the processing of your information on reasonable grounds where it is not required for legal or contractual purposes.
  • Withdraw consent where processing is based on consent.
To exercise your rights, contact our Information Officer using the details below.

6. Cookies

Our website uses cookies to enhance user experience, remember preferences, and analyse traffic. You may accept or decline cookies via your browser settings. Disabling cookies may affect website functionality.

7. Data Retention

We retain personal information only for as long as necessary to:
  • Provide requested services
  • Comply with legal, tax, or accounting obligations (e.g., five years after an order)
  • Resolve disputes or enforce agreements
  • Maintain essential business records
After this period, information is securely deleted or anonymised.

8. Third-Party Links

Our website may include links to third-party sites (e.g., payment portals or industry bodies). We are not responsible for their privacy practices or content. Please review their privacy policies before providing personal information.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in practices or legal requirements. All updates will be posted on this page with a revised date.

10. Information Officer and Complaints

Our appointed Information Officer ensures compliance with this Privacy Policy and POPIA. If you believe your information has been handled unlawfully, you may lodge a complaint with the Information Regulator.

Contact NSJ Wholesale Information Officer